Privacy terms and conditions

Ad Rem Tõlkebüroo OÜ (hereinafter also City Centre Translation Agency) has assumed the obligation of protecting the privacy of its customers and users. Proceeding from above, we have prepared these privacy policy principles that cover the collection, use, disclosure, transmittance, and storage of customers’ data. Our activities are in compliance with all applicable rules, relevant European Union legislation, and the laws of the Republic of Estonia. Kindly take a moment and review our privacy terms and conditions.

Collection and use of personal data

Personal data is data that Ad Rem Tõlkebüroo OÜ collects and uses to provide services agreed with individuals, send quotes, fulfill orders, conclude loyalty or cooperation agreements, transmit information and news, or contact relevant persons. Ad Rem Tõlkebüroo OÜ is the controller of personal data.

Collection of customers’ personal data can take place in the following ways:

  • We ask for customers’ personal data in order to send translation materials (including documents) to customers (the customer’s forename, surname, telephone number, address, zip code, e-mail, affiliation with relevant company).
  • We ask for customers’ data when a service request is submitted or a price quote is requested at our office, through our online request form, by e-mail, or by telephone (the customer’s forename, surname, telephone number, e-mail).
  • We review relevant information related to previously done translations (service tracking logs).
  • We ask for customers’ data when concluding cooperation or confidentiality agreements (including affiliation with relevant company; forename, surname, telephone number, and e-mail of the company’s contact person).
  • When customers visits our website, we collect information about their computer and use of our website (such as the IP address of the customer’s computer, geographical location, type and version of the web browser, operating system, time and duration of the visit, statistics on page views and page traffic).
  • When customers visits our website, we collect data through cookies.

Collection of other data and information

We also collect non-personal data about website visits – data that cannot be directly linked to a specific person (gender, age, language preference, location).

We may also collect information about generalized customer activities on our website, such as search terms, landing pages, etc. This data is aggregated and employed as allowing us to deliver more useful information to customers and to understand which information or services are of most interest. For the purposes of this privacy policy, aggregate data constitutes non-personal data.

Ad Rem Tõlkebüroo OÜ uses Google Analytics to analyze web usage. Google Analytics generates statistical and other website use related information based on data obtained from cookies. We utilize this information to prepare reports on the use of our website. Such information is stored by Google whose privacy policy is available for review here.

Using collected personal data

Using the personal data collected, we can inform customers about the City Centre Translation Agency’s services, campaigns, and special offers. We also use the collected personal data to notify customers about matters relating to their translation projects (changes in completion time, changes in translation volume, clarification of terms, requests for original design files, etc.). We use personal data we’ve collected to fulfill our obligations before the customers, for example, when preparing a translation service quote and delivering documents. When you communicate with us, we may retain the correspondence so as to improve our services and our website or to perform other public objectives.

In order to better serve our customers, the City Centre Translation Agency may disclose information about service users to third parties who provide services to the City Centre Translation Agency and are contractually obligated to keep shared information confidential.

Third parties include, for example, our partners that perform the following tasks:

  • translation (translation partners)
  • coordination of marketing activities (web development, web management, marketing)
  • courier services

Disclosing data

The City Centre Translation Agency may disclose your personal data:

  1. a) when such disclosure is required by law;
    b) in order to resolve legal disputes;
    c) to protect its rights and ensure security (e.g. in the case of suspected fraud).

User rights

As a user, you have the right to know which of your personal data we store. You have the right to request rectification, alteration, erasure, or transmittance of your data. If you wish to exercise your rights, alter or erase data, kindly get in touch with us, using the contact details below.

You have the following rights:

Objecting to processing of personal data in legitimate interests

You have the right to object to our legitimate interests based processing of your personal data. To exercise this right, kindly submit a corresponding written request to us.


Under certain circumstances, you have the right to request that we erase your personal data. This right does not apply in cases where we are required by law to store relevant data. To exercise this right, kindly submit a corresponding written request to us.

Restriction of processing

Under certain conditions, you have the right to restrict the processing of your personal data. To exercise this right, kindly submit a corresponding written request to us. 

Data portability

You also have the right to receive your personal data or transmit it to another controller (“data portability”). This right only covers data that you have provided to us based on your consent or to perform a contract and that is processed automatically. To exercise this right, kindly submit a corresponding written request to us.

Protection of personal data

The City Centre Translation Agency takes all precautionary measures (including administrative, technical, and physical measures) to protect customers’ personal data. Only correspondingly authorized persons that require such access to perform their official duties have access to the altering and processing of data.


All of the customers’ personal data learned during their visit to the City Centre Translation Agency’s website and purchase of services is regarded as confidential information. An encrypted data communication channel with banks ensures security of the purchaser’s personal data and bank details.

Privacy policy terms and conditions and amendment thereof

By using our services, you confirm that you have read and consented to these principles and terms and conditions. We reserve the right to amend the general terms and conditions of the privacy policy if necessary.

If you have any questions or concerns regarding our privacy policy or data processing, kindly contact us at